TikTok is one of the most popular video creation and editing applications in the world. With millions of users and a variety of business options, it's natural to want to reach out to support people to find the answers they need.
Unlike many other applications and services, TikTok does not have a phone number that you can dial for help or information. However, you can contact the right person via email and you'll get the information you need within hours. The application has multiple e-mail addresses for different locations and information types. You can also contact the company through Facebook and other social media platforms.
We'll explain everything below.
How to contact TikTok Support
You can view all available TikTok support emails on its official contact page. There are four different types of email to choose from - business queries, ad queries, ad complaints and news queries.
We'll try to explain the purpose of each support email address so you know where to go.
Business consulting
If you are looking for a way to become an influencer of TikTok, or want to learn more about how its withdrawal system works, please contact them via one of the available business advisory emails.
TikTok has a specific e-mail address bound to a specific region. Currently, they provide separate contact addresses for users living in the United States, Europe, Latin America, Japan, Korea and Southeast Asia.
You can write an email in your native language to make it easier for you to explain your needs, and the TikTok support team will respond in the same language.
That's the main reason why so many different email addresses actually have the same purpose.
United States.
If you live in the United States and would like to conduct business consulting with TikTok support, please use the following email address: feedback@tiktok.com.
Support teams typically respond within a few hours, but the number of emails they have to answer may take longer due to increased traffic. You can ask for any information about the app, how the payment system works, and how you can make money using the app. The support team will do its best to help you.
Europe.
All European users should use the following email address: info_europe@tiktok.com. You can only send e-mail messages written in English (United States and United Kingdom) because they are not available in any other language. Try to make your questions as accurate and accurate as possible.
Latin America.
If you live in Latin America, the correct email address to contact TikTok Support info_latam@tiktok.com.
We're not sure if they offer Spanish or Portuguese support, but you can try sending them an email in one of these languages. If they reply in English, you must also switch to English.
Japan
TikTok offers comprehensive customer support in Japanese. Contact them at the following email address: info_jp@tiktok.com.
Korea.
TikTok users in South Korea can also get full TikTok support in their native language. Customer support address is info_kr@tiktok.com. Similarly, they will respond in Korean to better understand.
Southeast asia.
Users from Southeast Asia should use this email address: info_kr@tiktok.com. As far as we know, TikTok offers support in Indonesian and Vietnamese. If your native language is not supported, please use English.
You can also contact the support team from the settings of the TikTok application. Under Help and Support, this option takes you directly to the support team in your area.
Ad queries
If you want to advertise a business or brand on TikTok, you can use a special email address. Send your questions to advertise@tiktok.com and the support team will do their best to provide you with all the details you need for your brand. Feel free to ask them for any information about their services and they will provide you with the information you need.
Advertising complaints
If your ad campaign on TikTok is not performing well, or if you have any other ad-related issues, please email adreview-support@bytedance.com with a detailed description of the issue.
TikTok is a serious application that will do their best to correct any errors or problems.
Media queries
If you work in an online magazine or paper and want more details about the app, its features and the latest news, you can contact the right person via TikTok: pr@tiktok.com.
You'll get the latest updates on your application's changes directly from the top to ensure that the information you get is true and accurate.
TikTok Facebook profile
Before you contact support, you can try accessing TikTok's official Facebook profile to find the information you need. You can find other people's videos posted here, as well as information about posts, videos, photos, ads, etc. The answer you need may already exist.
TikTok does not allow supporters to send them direct messages on Facebook, but commenting on one of their posts may lead to a response. If not, please send an email to one of the addresses mentioned above.
Contact TikTok on Twitter
One of the things users often talk about is contacting TikTok's support team on Twitter. You can do this by summarizing your problems @tiktok_us tweets and quoting quotes in The New Year. If you are not in the United States, you may use a different handle.
Although this method is not guaranteed to work, it can often help you get a quick response because it can advertise the problem you are experiencing.
Sign-in issues
If you want to contact TikTok to solve your login problems (e.g., forgetting your password, email account, etc.), there are some ways to save some time.
Check your email account - click the search bar and enter "TikTok" in the email app. This will verify that you are signed in with the correct email address. Go back to the TikTok app and verify that your userna name is spelled correctly
Update password - On the login screen of the TikTok app, click "Forgot password". Enter your email address or phone number. If you don't see a verification email, check your spam folder.
Sign-in issues are one of the more common problems that cause support queries. Another common complaint is that your account has been deactived. TikTok has some community guidelines that prohibit accounts. Before you contact support, determine if you have done any of the following:
Dangerous content - everything from extortion to terrorist threats. Avoid posting any slogans or symbols related to groups or people that incite hatred or terrorism, even if they are in the background of the video. TikTok does have exceptions for educational content.
Illegal content - drugs, facilitating harm, pranks and instructions on how to carry out illegal activities.
Arms Sales - This is self-evident and do not attempt to sell firearms or ammunition on the app.
Violence - suicide, homicide, animal cruelty and other graphic content. TikTok does make exceptions for those who fight (role-playing, fake sword fights, etc.).
Dangerous Behavior - Don't show yourself and friends for knockouts or chemical laundry detergents.
Hate speech, harassment, bullying - consider the audience. TikTok will disable your account if you post content that could harm others.
Nudity - There are minors on TikTok, beware of posting any nudity. This also leads to the abuse and exploitation of children
Platform security - Just because you know how to bypass TikTok's policies, security, and developer restrictions doesn't mean you should.
Beware of any of these actions if you have done so, or if you think you may have already done so. Be prepared to explain to yourself (perhaps it's a harmless joke, someone offends you, or you don't know something in the background) that will help you get your account back.
Keep in mind that the Report option in TikTok is a powerful tool, and if you're not careful, someone may notify TikTok of your activity, causing your account to be deactivation.
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